The Digital Workspace
Leverage the Human Factor in your digital channels
Thru digitization journey almost all companies successfully moved their customers to digital service channels… Great news! But they left their top capability locked in offices: Human Factor. Global trends are urging us to solve this. Trends such as the rise of remote working, competitive economics of pure digital players, brands having difficulties sustaining trust relationship on digital channels and idea of metaverse becoming a reality are urging for a new solution. DefineX redefined the Digital Channels to address all and this time with Human, being a integral part of digital channels.
Digital banking without the human factor is a mobile ATM. If you place a machine in front of your customers instead of a bank, they will treat your bank as they treat their fridges.
Corporate customers are a significant source of revenue for banks, accounting for more than 60% of their income. Despite this, most banks have chosen to prioritize the consumer segment in their digitalization efforts as some C-level KPIs have been the number of digital customers.Discover
Creating an automated system for Letter of Credit Advising Bank processes increased income and saved substantial timeDiscover
Two hundred fifty digital sales opportunities in 3 key areas resulted in a 26% increase in active digital customers.Discover